4me is now Xurrent.
“Our mission and values continue to be the foundation of our organization. While our rebrand
brings a fresh, modern perspective, our core principles remain unchanged. Easy. Advanced.
Complete.”
Xurrent® is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers.
Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help.
Built to Support SIAM for Dynamic Sourcing
The modern service user has evolved. IT service management (ITSM) and enterprise service management (ESM) are not enough to solve the complex problems that service providers in digitized organizations usually face. That's why Xurrent, supported by ITIL and KCS practices, has developed a completely new approach to service delivery with 100% SIAM (Service Integration and Management) capability at its core.
SIAM (Service Integration and
Management) is the methodology that best suits the environment that requires the relationship of
several
internal and external collaborators, and that the level of specialization and focus of the core business of
each
individual organization is still at the highest possible level. In addition, the SIAM methodology dictates
that
every moment in time is crucial and that every requirement is important to solve.
The SIAM methodology enables the multipurpose use of the application, it is a profitable situation for
everyone -
cooperation improves and the relationship between external service providers becomes a partnership. Xurrent is
the
only ITSM solution where shared and dedicated services can be managed without any customization.
For more information please visit xurrent.com
or request a personalized presentation and demo : info@imaves.hr