Xurrent® is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers.

Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help.

Built to Support SIAM for Dynamic Sourcing

The modern service user has evolved. IT service management (ITSM) and enterprise service management (ESM) are not enough to solve the complex problems that service providers in digitized organizations usually face. That's why Xurrent, supported by ITIL and KCS practices, has developed a completely new approach to service delivery with 100% SIAM (Service Integration and Management) capability at its core.

SIAM (Service Integration and Management) is the methodology that best suits the environment that requires the relationship of several internal and external collaborators, and that the level of specialization and focus of the core business of each individual organization is still at the highest possible level. In addition, the SIAM methodology dictates that every moment in time is crucial and that every requirement is important to solve.
The SIAM methodology enables the multipurpose use of the application, it is a profitable situation for everyone - cooperation improves and the relationship between external service providers becomes a partnership. Xurrent is the only ITSM solution where shared and dedicated services can be managed without any customization.