IT Infrastructure Library (ITIL) is a collection of IT Service Management best practices that offers recommendations for management processes in IT. The main goal is to coordinate IT with daily company business through continuous enhancement and improvement based on documented recommendations and detailed analysis of business processes.


The advantage of ITIL is its wide application regardless of the organization's size or business in which the organization is engaged.
ITIL is based on business processes that are integrated through various divisions within the organization, in that way providing better service by IT, or better harmonization of the organization's needs through standard business processes.

Through daily improvement of business processes, using ITIL guidelines, you will establish a better cost control while increasing productivity and quality of services provided to your customers.


IMAVES ITIL experts will help you get a better understanding of your business processes, share their knowledge with you and guide you into the world of ITIL. The main purpose of the consultation is to acquaint users with ITIL, its professional terms and concepts and to prepare them for the implementation of ITIL service management processes. The goal of the training is to improve service management by using standardized solutions while integrating service processes.

By implementing our own Service Management solutions by following ITIL guidelines, we have helped numerous organizations to align and automate day-to-day operations and business processes.

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